Last week, NCsoft announced the launch of their Veteran Rewards program. The program will become available today. If you are eligible for the first month's package and have not received your items, don't panic!

From Tamat:

Hey guys,

Today is the first day of Veteran Rewards. If you're eligible but can't receive your Veteran Rewards yet, hang tight, we're still processing some accounts.

You can follow the official updates here. We at ZAM will continue to provide you with new information, so keep checking back.